Shipping Policy
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Affected by Covid-19, there will be some delay on the delivery.
Shipping:
Shipping logistics providers: DHL, UPS, TNT, FEDEX, USPS, Canada Post, LaPoste.
Processing time: All orders are shipped out within 72 hours of purchase. *Business Days Only
Delivery Estimates: Within 5- 20 days (Shipping times are only estimates and unfortunately, cannot be guaranteed.）
Due to the the impact of the epidemic, weather, and the reduction of staff, the overall logistics time is expected to be delayed by 5-7 days
| Shipping Zone | Shipping Fee (Order<$45) | Delivery Time (workdays) |
|---|---|---|
| United States | $5 | 5-12 |
| France, Germany, Italy, United Kingdom, Spain | $5 | 7-12 |
| Australia | $6 | 7-12 |
| Canada | $7 | 9-18 |
| Hong Kong, Macao | Free | 7-10 |
| Japan | Free | 5-10 |
Free shipping on all orders over $45.
Expedited shipping fee: $20. Delivery Time: 5-8 days.
**Note:
1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. PoBox(Parcel Locker) as shipping address is not supported in Australia, please make sure your shipping address is valid other than a PoBox(Parcel Locker) for proper delivery. You shall be responsible for any failures of delivery attept cause by PoBox(Parcel Locker) as shipping address and refund is not appliable in this case.
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at service@popmoca.com within 1 business days after receiving shipping.
4.Shipping confirmation email will be sent from service@popmoca.com to your email address. Please verify that you have the correct email address on your order.
Orders Tracking：
After your order has been successfully placed, you will receive an Order Confirmation email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website 24 hours a day.
1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.
Customs detained
But if the goods sold are detained by the customs for any reason, we promise:
· If your goods are destroyed by the customs, you (the buyer) and me (the seller) will bear half of the loss.
· If the goods are returned to us from customs for some reason, we will confirm with you how to deal with the problem. We can reschedule the shipping or refund to your Paypal account for you.
Comment
* Please note that due to international logistics policies, sometimes shipping to remote destinations requires more time and additional costs. This additional delivery fee is required by the logistics company and must be borne by the consignee.
We are not responsible for the fact that the client does not provide enough information when it fails to deliver the command.
Covid-19 Shipping Delay
Dear customer, due to the novel coronavirus outbreak, we regret to inform you that the shipping and delivery schedule of your order will be postponed.
We will try our best to meet the delivery schedule of your order, but we affraid that it would reach you later as a result of the flight/ shipping delay in the midst of the coronavirus pandemic.
We apologize for any inconvenience this might have caused, and thank you so much for your continued support.
If you have any other concerns, please feel free to contact service@popmoca.com