FAQ

We aim to ensure that you receive your order as quickly as possible.

Once your order is successfully submitted, the warehouse then processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information.

Please note that the standard delivery time of 5-20 business days are estimates and may vary depending on circumstances like distance, local holidays, and any other external factors outside of Popmoca's, and courier’s control.

While we always strive to have our orders delivered on time, we acknowledge that the unforeseeable is inevitable. External factors outside of Popmoca’s and its courier’s control, such as extreme weather conditions and technical failures, are bound to occasionally cause delays, and we ask for your patience and understanding when they do.

Additionally, please note that during promotional campaigns, delivery times may be longer than usual.

Feel free to email service@popmoca.com if you have any questions about your order's status. Alternatively, if you already have a tracking number, please feel free to check the status via the 17track.net

In the event you wish to cancel your order, please contact servicec@popmoca.com within 24 hours before your order get shipped.  

Upon receiving your cancellation request, we will check and reach out to our warehouse to request for your order to be cancelled. Once confirmed, we will contact you to confirm.

If your order has already been shipped out, we cannot stop the courrier. So please contact us by email when you receive the product and request for a return. Within 5-10 business days of receiving the item(s) back, we will process it, issue a full refund to your account, and notify you via email.

If you wish to change your delivery address, please sending an email to service@popmoca.com and we will do our best to assist you in this matter. 

In case we cannot change the address anymore, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.

When requesting for an address change, we need the following the following information:

First and Last name

Street name and number

Zip code and City

Country

Phone number

Kindly note that this process may delay the delivery time; Popmoca is not responsible for any delay in delivery due to an address change requested by the customer.

Yes!

Add the product you want to cart and go to the cart page. Clik the "Add a gift wrap" button and we will offer you a gorgeous gift wrap.

Contact us by email (service@popmoca.com) if you need to leave a note in the package and we will be happy to assit you.

If you receive your order and it is not what you ordered, please contact us by email immediately and provide us with the following:

Picture of the item(s) you received together with the delivery note.

We will do everything we can to correct our mistake as quickly as possible.

Email: service@popmoca.com

Please contact service@popmoca.com and we will try our best to assit you.

For more information about our Return Policy please go to this link.

Popmoca accepts American Express, Diners Club, Discover, Maestro, MasterCard, Visa, PayPal.  

At the checkout page, to apply your promotion code, click “Gift card or discount code”.

Enter the code and click on “Apply”.

Be sure that there are no additional spaces before or after the promotion code.

Kindly note that only one promotion code is valid per order and it cannot be combined with another promotion code.

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